Campus satisfaction

Recent verbatim — AI sentiment extraction

• Marcus Lee · Hunter

  Promoter10/10

  AP-aware honors decisions made in 1 day instead of 4.

  Flagged positive: 'made in 1 day instead of 4' — turnaround

• Priya Raman · Hunter

  Promoter9/10

  Equivalency rationale was clear enough to defend to faculty.

  Flagged positive: 'clear enough to defend' — explainability

• Dana Whitfield · Hunter

  Promoter9/10

  Transfer credit mapping matched our catalog out of the box.

  Flagged positive: 'matched our catalog' — accuracy

• Sam Ortiz · Hunter

  Promoter9/10

  Fraud flags caught an altered transcript we'd have missed.

  Flagged positive: 'caught an altered transcript' — integrity

• Lena Cho · Hunter

  Promoter10/10

  Cut our manual review time roughly in half.

  Flagged positive: 'manual review time in half' — efficiency

• Ibrahim Naser · Hunter

  Passive8/10

  Strong overall; we'd like bulk decision export next.

  Neutral (8/10): feature request 'bulk decision export'

• Grace Lin · Macaulay

  Promoter10/10

  Honors review turnaround dropped from a week to a day.

  Flagged positive: 'a week to a day' — turnaround

• Omar Haddad · Macaulay

  Promoter10/10

  The audit trail makes committee sign-off painless.

  Flagged positive: 'committee sign-off painless' — auditability

• Tess Nadeau · Macaulay

  Promoter9/10

  Consistent rule application across every reviewer.

  Flagged positive: 'consistent rule application'

• Ravi Menon · Macaulay

  Promoter9/10

  Clear explainability on each conversion.

  Flagged positive: 'clear explainability'

• Beth Cole · Macaulay

  Passive8/10

  Very good; minor UI polish on my wishlist.

  Neutral (8/10): 'minor UI polish' — cosmetic

• Sofia Diaz · Baruch

  Promoter10/10

  Honors transfer rationale templates saved hours.

  Flagged positive: 'saved hours' — efficiency

• Jon Pyle · Baruch

  Promoter9/10

  Deterministic prereq checks we can explain to students.

  Flagged positive: 'deterministic prereq checks'

• Mia Frank · Baruch

  Promoter9/10

  Accuracy on conversions has been excellent.

  Flagged positive: 'accuracy … excellent'

• Karl Reed · Baruch

  Promoter9/10

  Smooth PeopleSoft sync, no manual cleanup.

  Flagged positive: 'no manual cleanup'

• Nina Vasquez · Baruch

  Passive8/10

  Useful — still ramping on the rule builder.

  Neutral (8/10): 'still ramping' — learning curve

• Dev Patel · Baruch

  Passive8/10

  Good; wish reports exported to our BI tool.

  Neutral (8/10): feature request 'BI tool export'

• Darnell Brooks · Brooklyn

  Promoter9/10

  Pre-Med rule checks felt deterministic and explainable.

  Flagged positive: 'deterministic and explainable'

• Aisha Bello · Brooklyn

  Promoter9/10

  Cleared a sync backlog we'd fought for months.

  Flagged positive: 'cleared a sync backlog'

• Vera Koll · Brooklyn

  Promoter9/10

  Fraud flags caught two altered transcripts.

  Flagged positive: 'caught two altered transcripts'

• Tom Reilly · Brooklyn

  Passive8/10

  Good; we still hit occasional manual overrides.

  Neutral (8/10): 'occasional manual overrides'

• Pete Sane · Brooklyn

  Detractor6/10

  Helpful, but the dashboard felt busy at first.

  Flagged concern (6/10): 'dashboard felt busy' — usability

• Hugo Reyes · Queens

  Promoter9/10

  Faster international evaluations overall.

  Flagged positive: 'faster … evaluations'

• Sara Lund · Queens

  Promoter9/10

  Once configured, throughput improved a lot.

  Flagged positive: 'throughput improved a lot'

• Min Park · Queens

  Passive8/10

  Sync into PeopleSoft cleared an old backlog of failures.

  Neutral (8/10): positive tone, scored in passive band

• Lily Tan · Queens

  Passive7/10

  Decent; needed support to tune the rules.

  Neutral (7/10): 'needed support to tune'

• Joe Kerr · Queens

  Detractor6/10

  Mixed — a few conversions needed rework.

  Flagged concern (6/10): 'conversions needed rework' — accuracy