Support Hours
12-month allotment ledger with carry-over and category breakdown
27.5h
remaining
Current month · Jun 2026
40h allotment · 12.5h consumed · 27.5h remaining
Carry-over from prior 12 months: 68h
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Logged as Dr. Priya Shah · draws down the current-month allotment and appends a categorized ledger row.
12-month ledger
| Month | Allotted | Consumed | Remaining | Carry-over |
|---|---|---|---|---|
| Sep 2025 | 40h | 32.0h | 8.0h | — |
| Oct 2025 | 40h | 36.0h | 4.0h | — |
| Nov 2025 | 40h | 28.0h | 12.0h | Carry-over 12h |
| Dec 2025 | 40h | 18.0h | 22.0h | Carry-over 22h |
| Jan 2026 | 40h | 41.0h | -1.0h | — |
| Feb 2026 | 40h | 34.0h | 6.0h | — |
| Mar 2026 | 40h | 39.0h | 1.0h | — |
| Apr 2026 | 40h | 22.0h | 18.0h | Carry-over 18h |
| May 2026 | 40h | 24.0h | 16.0h | Carry-over 16h |
| Jun 2026 | 40h | 12.5h | 27.5h | — |
| Jul 2026 | 40h | 0.0h | 40.0h | — |
| Aug 2026 | 40h | 0.0h | 40.0h | — |
Recent ledger entries
| Date | Ticket | User | Category | Minutes | Carry-over? | Note |
|---|---|---|---|---|---|---|
| 2026-06-08 | SUP-SSN-001 | Marcus Lee | Dashboard customization | 150 | No | Hunter dashboard customization — Added Hunter-specific KPI widget for SLA breach count |
| 2026-06-07 | SUP-SSN-003 | Lin Chen | Technical triage | 240 | No | PeopleSoft mapping triage — Identified missing PS_STDNT_TEST_SCORE attribute; queued mapping fix |
| 2026-06-05 | SUP-SSN-002 | Anika Reyes | Vendor and staff adoption | 180 | No | Evaluator workflow Q&A — Walked through equivalency edit-vs-override patterns |
| 2026-06-02 | SUP-SSN-004 | Anika Reyes | Transcript-or-GPA use cases | 150 | No | GPA conversion edge cases — Updated India 10-pt conversion notes for partial-grade cases |
| 2026-05-06 | SUP-SSN-005 | Dr. Priya Shah | Staff efficiency | 120 | No | Staff efficiency reporting setup — Configured staff-hours-saved widget |